Client Service Partner (m/w/d)

CSC Global • Wiesbaden, Frankfurt am Main, Germany • vor 12std

CSC® is the world's leading provider of business, legal, financial, and digital brand services to companies around the globe. From keeping your business in compliance and streamlining operations, to protecting and promoting your brand online, we use our expertise and personal approach to help your business run smoother.

The Capital Markets team in Europe provide corporate administration, private trustee and agency and specialised outsourcing services to some of the world's biggest investment banks, private equity firms, alternative finance lenders, fund managers, borrowers, and capital markets participants across the full range of asset classes.

Our clients rely on CSC for unmatched corporate administration, trustee, agency, and outsourcing services. We are the business behind business.

Title: Client Service Partner

Location: Wiesbaden/Frankfurt

Working Hours: Monday to Friday - 9am - 6pm

Hybrid - 3 days in the office

Are you passionate about delivering excellent customer service?

We are too!

We are currently hiring a Client Service Partner to support our global clients in a professional business-to-business (B2B) environment in the technology and internet/web services industry. As a Client Service Partner, you will act as the primary point of contact for clients who require assistance with CSC's internet products and services. You will play a key role in delivering exceptional client service by resolving inquiries, troubleshooting issues and providing clear guidance. You'll work directly with enterprise B2B clients and will partner with our internal teams at CSC to provide support that will ensure our client's domain portfolios and digital assets are secure.

If you've worked in the retail, hospitality & tourism, patient services or restaurant industries, you know what it takes to keep clients happy and satisfied while working in a fast-paced, high-volume environment. Our service professionals are empowered to solve client inquiries and problems quickly and professionally. We provide the training, mentorship, and opportunities for growth. You bring the drive, energy, and commitment to provide world-class service.

We're a company of helpful people teaming up to make a difference in global business and our local communities. We are passionate about service excellence, giving back to the community, and devoted to continuous improvement, CSC is the business behind business®. What does that mean? Learn more about DBS by visiting cscdbs.com. While on that site, navigate to the Customer Tab or the Customer Testimonials section where you will learn about who our clients are and what they have to say about us!

Additionally, our positions come with CSC's competitive benefits and incentives.

Some of the tasks you will be responsible for:

Client Support: Respond promptly and accurately to client inquiries via multiple communication channels such as chat, telephone, and email. Help customers manage a portfolio of domain names and digital assets to help protect and secure our clients' global internet brands.
Client Relationships: Build and maintain client relationships by understanding the unique needs of each client.
Issue Resolution: Troubleshoot and resolve customer order requests and enquiries related to domain names, DNS, digital certificates, digital brand management, billing inquiries, and technical problems. Ensure timely and efficient resolutions to maintain customer satisfaction.
Escalation Management: Identify and escalate unresolved or complex issues to the appropriate teams, ensuring follow-up and resolution in a timely manner.
Product Knowledge: Be a trusted partner for your clients by developing and maintaining and in-depth understanding of our services, and to communicate industry changes. and new product offerings.
Team Collaboration: Assist other teams within DBS with client brand launches and projects, problem-solving, and troubleshooting as needed.
Performance: Understand and strive to meet or exceed metrics that are designed to help us achieve our industry leading client service support as evidenced by our world-class Net Promoter Score (NPS) results.

What technical skills, experience, and qualifications do you need?

Must be fluent in both English and German. Any additional language skills would be a plus
Experience working in a customer-centric environment, industry and/or role
Effective written and verbal communication skills
Ability to think critically and be solution oriented
Strong Microsoft Office skills including MS Excel, Word, and Outlook
Ability to learn, adapt to, and discuss new technology
Tenacity and agility to balance varying priorities and inquiries from internal and external customers
Ability to work independently, as well as on a team
Proven organizational skills with the ability to prioritize work under pressure in a fast-paced environment
Ability to be direct, open, and honest when communicating with clients and co-workers

What You Can Expect from Us
Our business is exciting, ever-changing, and highly focused on creating the best client experience. If this sounds like the right fit for you, read on to learn more about how we support our employees as they transition into Digital Brand Services:

Professional, engaging, and comprehensive training to introduce our business and the industry, supplemented with on-the-job training
An on-team mentor to provide additional day to day support during your onboarding
Collaborative team environment
Supportive leaders committed to your professional development and growth
Complimentary access to Open Sesame, monthly job-related recurrent training, and more
Flexibility for our employees by offering a hybrid work schedule
A clear vision, mission and values centered around our promise to provide world class service to our clients

Ähnliche Jobs

Mitarbeiter (m/w/d) IT-Support / Campus-Service

Ratiodata SE • Wiesbaden, Frankfurt am Main, Germany • vor 12std

vor 12std

Bewerben

(Senior) IT-Consultant (all genders) – Microsoft MECM / SCCM

DATAGROUP • Ingelheim am Rhein, Wiesbaden, Frankfurt am Main, Mainz, Germany • vor 12std

vor 12std

Bewerben

Servicetechniker – Elektrotechniker (Elektromeister) bzw. EMSR-Techniker, Regelungstechniker, Messtechniker, Steuerungstechniker, Energietechniker, Versorgungstechniker, Verfahrenstechniker (w/m/d)

W. Bälz & Sohn GmbH & Co. • Frankfurt am Main, Darmstadt, Aschaffenburg, Bad Homburg, Hanau, Mainz, Wiesbaden, Germany • vor 12std

vor 12std

Bewerben

Karriereprogramm Sales & Marketing für Hochschulabsolventen (m/w/d)

Hilti Deutschland AG • Frankfurt am Main, Offenbach am Main, Darmstadt, Fulda, Wiesbaden, Germany • vor 13std

vor 13std

Bewerben

(Senior) Consultant Corporate International Tax (m/w/d)

Grant Thornton AG Wirtschaftsprüfungsgesellschaft • Wiesbaden, Frankfurt am Main, Germany • vor 13std

vor 13std

Bewerben

Technisches Referendariat der Fachrichtungen Architektur in der Verwaltung

Landesbetrieb Bau und Immobilien Hessen (LBIH) • Gießen, Frankfurt am Main, Wiesbaden, Langen (Hessen), Darmstadt, Kassel, Fulda, Germany • vor 13std

vor 13std

Bewerben

(Senior) Consultant (w/m/d) Cybersicherheit

PD - Berater der öffentlichen Hand GmbH • Berlin, Düsseldorf, Frankfurt am Main, Wiesbaden, Germany • vor 13std

vor 13std

Bewerben

Duales Studium Kindheitspädagogik (B.A.) am virtuellen Campus - Katholische Kirche Bistum Limburg

IU Internationale Hochschule • Hochtaunus, Frankfurt am Main, Limburg an der Lahn, Wetzlar, Wiesbaden, Home-Office, Germany • vor 13std

vor 13std

Bewerben

Baustellenleiter im Bereich Elektrotechnik (m/w/d)

Zoth GmbH & Co KG • Frankfurt am Main, Wiesbaden, Ingelheim am Rhein, Germany • vor 14std

vor 14std

Bewerben

Technisches Referendariat der Fachrichtungen Maschinen- und Elektrotechnik in der Verwaltung

Landesbetrieb Bau und Immobilien Hessen (LBIH) • Gießen, Frankfurt am Main, Wiesbaden, Langen (Hessen), Darmstadt, Kassel, Fulda, Germany • vor 14std

vor 14std

Bewerben