At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. Iron Mountain is seeking an experienced Scanning Manager to join our Document Management Services (DMS) team in Hamburg. In this role, you will be responsible for the strategic leadership of the scanning operations process group to fulfill business objectives, build and manage a dedicated operational team, and ensure long-term business continuity at our Hamburg location.
What You’ll Do (Responsibilities)
- Strategic Leadership & Team Management: Provide strategic direction and lead the scanning production and internal service teams at the Hamburg location, taking direct and indirect personnel management responsibility.
- Operational Control & Daily Execution: Oversee daily volume forecasting, capacity planning, and hardware maintenance to ensure peak productivities and SLA compliance.
- Internal & External Collaboration & Escalations: Act as a key operational interface to Sales Field Service, Process Controllers, Regional Operations Managers, the Works Council (Betriebsrat), and corporate departments (IT, HR, Finance, Customer Service), while serving as the primary lead for customer contact and operational escalations.
- Quality, Compliance & Global Standards: Drive continuous improvement and best practice exchanges while analyzing, adapting, and implementing global operational standards tailored to local Hamburg conditions.
What You’ll Bring (Skills & Qualifications)
- Experience & Education: A completed university/technical college degree (Hochschul- oder Fachhochschulstudium) or a Master’s certification (Meisterausbildung) paired with several years of professional experience in high-volume production or document management scanning environments.
- Domain & Technical Expertise: Strong technical affinity with document capture/BPM technologies, combined with practical experience in operational control and internal sales service.
- Leadership & Strategic Capability: Proven expertise in personnel leadership, coaching, target setting, and executing strategic business processes.
- Key Soft Skills & Languages: Advanced proficiency in both English and German, demonstrated initiative, assertiveness, high cost awareness, and strong communication, presentation, and moderation skills.
What We Offer (Benefits)
- Location: Onsite in Hamburg.
- Contract Details: 1-year fixed-term contract initially, with the option to extend to a permanent contract Competitive compensation aligned with experience.
- Comprehensive professional development programs.
- Opportunities for continuous learning, international best-practice sharing, and driving operational impact from the ground up.
See the Supplement to learn more about Equal Employment Opportunity.
If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to [email protected].
Category: Operations Group
We safeguard billions of our customers’ assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together. Take a look at our history here.
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