PAMONO is one of Europe’s leading online marketplaces for unique antiques, vintage and modern furniture, as well as accessories. Based on the idea that design can be both sustainable and aesthetically appealing, the company offers a carefully curated selection of high-quality design objects and enables direct delivery to customers.
In 2021, the company joined Chairish Inc., based in San Francisco, thereby strengthening its international market position. Since August 2025, PAMONO has been part of Auction Technology Group, based in London, a leading provider of online marketplaces and software solutions for the auction industry.
The Customer Care Representative will report to the Team Lead of Customer Care.
In this role, you will be responsible for customer-related communication via email and phone. You will guide and advise customers on how to use the website and services, and assist with queries about product and shipping services.
Key responsibilities:
- Handle inbound customer queries via Email and phone (no acquisition)
- Focus on DACH and Italian market
- Find both practical and appropriate solutions to customer questions
- Assist customers throughout order process
- Communicate with dealers across the globe
- Coordinate inquiries together with Support Team and other departments such as Content, Trade or Logistics
- Update and maintain our CRM database
- Collaborate with our sister site Chairish
Key Requirements:
- Degree in Economics, Communications, Humanities, Business Administration, Marketing or related
- Strong proficiency in German and English / Italian / French or Spanish
- Excellent verbal and written communication skills with a passion for communication
- Ability to interact with customers from diverse cultural and professional backgrounds
- Creativity, proactivity and strong attention to detail
- Enthusiastic, organized, customer- and solution-oriented thinking
- Quick comprehension of issues and their processing/resolution
- Capability to work independently and in a team
- Desirable: experience in online customer support
- Experience with Salesforce
Auction Technology Group is committed to fair and equitable compensation practices.
The pay range for this role is 30,000 to 37,000 EUR. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and specific work location. This may be different in other locations due to differences in the cost of labor.
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