About the team/project
The blockchain security team uses core blockchain technologies, smart contracts, and other building blocks to create unique digital‑asset interfaces. They specialise in secure development, confidential computing technology, and advanced cryptographic techniques. This is an opportunity to work on the future of the industry.
Key Responsibilities
Production Excellence & Stability
- Guardian of Uptime: Take primary responsibility for ensuring the stability and availability of our production applications and blockchain infrastructure
- Environment Management: Oversee pre‑production and staging environments to ensure seamless delivery
- Incident & Problem Management: Lead the triage of application alerts, conduct deep‑dive root‑cause analysis (RCA), and manage post‑resolution follow‑ups to ensure issues never resurface
- Disaster Recovery: Coordinate DR testing, audits, and continuous improvement of monitoring tools and processes
AI & Automation Innovation
- Support Transformation: Apply hands‑on AI experience to build tools and agents that automate repetitive support tasks, triage, and reporting
Technical (Web 3 and Blockchain) Research
- Proactively keep abreast of updates on supported blockchains and DApps and demonstrate a sharp ability to technically deconstruct new blockchains or DApps as required to evaluate their impact on supportability
Requirements
- Support‑Nature mentality with an innate drive to investigate the deep root cause of issues and a perfectionist’s streak regarding system stability
- Past job experience supporting applications
- Hands‑on experience using AI/LLMs to automate workflows or infrastructure monitoring
- Strong communication skills bridging end‑users and engineering teams, with the ability to distil complex issues into clear, empathetic updates for users while delivering root‑cause data to engineers for rapid fixes
- Degree in Computer Science, Engineering, Information Technology or a similar discipline
- Knowledge of programming languages such as Rust, Python, Node.js or Golang
Nice to Have
- Blockchain/Web3 technical depth with hands‑on experience writing and deploying DApps in Solana or EVM; practical experience with staking across blockchains
Benefits
- Competitive salary
- Medical insurance package with extended coverage to dependents
- Attractive annual leave entitlement, including birthday and work anniversary leave
- Work flexibility: flexi‑work hours and hybrid or remote set‑up
- Internal mobility program for career advancement
- Crypto.com visa card provided upon joining
- Benefits packages vary by region; learn more from the talent acquisition team
Equal Opportunity Statement
Crypto.com is an equal opportunities employer and we are committed to creating an environment where opportunities are presented to everyone in a fair and transparent way. Crypto.com values diversity and inclusion, seeking candidates with a variety of backgrounds, perspectives, and skills that complement and strengthen our team.
Data Use Statement
Personal data provided by applicants will be used for recruitment purposes only. Our recruitment team may use artificial intelligence tools to analyze the content of your resume/CV against the specific requirements for the position, but final hiring decisions are made by humans.
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