Skills Troubleshooting , Problem Solving , Help desk & ticketing systems , Windows & macOS support , Basic Networking.
Description
BCIC Swiss GmbH | Best Connect International Company is looking for a (Full Time |On-site) "IT Support Specialist" in Plettenberg, Germany
Responsibilities
- Provide 1st and 2nd level onsite IT support to end users.
- Troubleshoot hardware, software, and network connectivity issues.
- Install, configure, and support Windows operating systems and Microsoft Office applications.
- Support business applications and IT-related user issues.
- Configure and troubleshoot printers, peripherals, laptops, and desktops.
- Perform preventive maintenance and basic remedial troubleshooting.
- Maintain accurate ticket documentation and provide timely status updates.
- Coordinate with internal teams and third-party vendors when required.
- Support network, server, telecom, and other IT environments as needed.
Requirements
- Experience in IT support (manufacturing environment is a plus)
- Windows 10/11, Microsoft 365, Teams and Microsoft MFA
- Familiarity with SAP, GFOS (MES) and DOXIS is an advantage
- Fluent German and English
- Strong communication and prioritisation skills
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