Data Center Technician Level 2 – Dispatch
Responsibilities
- Cleaning tools testing, reporting, install cables or optics for new circuits. Physical cabling, cable management, northbound cabling, (Fiber/Copper/Power).
- Support network and server teams by assisting with rack and stack and running cables. Planned/Predictive maintenance or circuit migration support.
- Labelling, patching, and asset tagging activities; perform installation as needed either through physical or network medium.
- Follow specific task instructions and provide necessary reporting; support via phone, remote tools, or in person onsite.
- Conduct failure analysis, perform functional testing of the entire system/identify failed component, planned maintenance or circuit migration support.
- Reseating or swapping new line cards.
- Making, crimping and testing RJ45 copper cables.
BreakFix/Technical Task List
- Cleaning fibers, replace faulty optical cable; installing loopbacks, BER testing.
- Inserting/removing/replacing defective components (linecards, fibers, etc.); assist with fault diagnosis and RMA processing.
- Configuring remote access, basic storage array configuration, replacing faulty cables.
- Rebooting linecards, chassis or reseating of cards/optics.
- Providing loop‑back cables to test circuits remotely, re‑seating or replacing components or cables.
- Power cycling, and conducting whole unit replacement.
Preferred Skillsets
- Hands‑on experience in installation and troubleshooting infrastructure (DC & network) equipment, rack and stack.
- Infrastructure (Data center and network) hardware architecture to understand procedures shared by L3 teams during troubleshooting, HS&E support.
- Knowledge of Nokia, Ciena hardware.
- Understanding of ILA hut jobsites.
- Good understanding of IT principles such as networks, hardware.
- Fiber/data/copper cable installation and maintenance, including working with MPO fibers.
- Hands‑on experience in IMAC and break‑fix activities related to infrastructure environment.
- Ability to identify defective spares and replace them with provided good spares as instructed.
Hands‑on Experience Required
- Experience in Data Center Network (Fibre, splicing, patching, troubleshooting by tools like OTDR, fibre connector…)
- Hardware (Access Point, rack and stacking, cable management, MDF survey, NGO migration, wifi survey).
Seniority Level
Associate
Employment Type
Contract
Job Function
Information Technology
Industries
Staffing and Recruiting
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