Reservations Agent (German Proficiency) - Located in Malta
Overview
Living in Malta offers an incredible experience with its rich history, unique culture, and stunning natural beauty. Enjoy nice weather, vibrant cultural aspects, and a welcoming environment!
Tasks
- Receive incoming calls from the market, whilst converting the maximum number of these calls and enquiries into sales
- Achieve performance targets (sales, call-handling, and quality) as set out by the Market Manager and Team Leaders
- Communicate to Team Leaders all relevant customer feedback to facilitate ongoing improvements in our service quality and customer experience
- Track all reservations on request and provide the customer witheffective support
- Working as part of a team and being able to stimulate and motivate others while being aware of and responsive to their needs and concerns
- Assist other markets by handling cross-market calls, ensuring that as many calls as possible are handled and converted into sales
- Dealing with customer complaints in a professional manner
- Ad-hoc tasks as assigned by the Team Leader
Requirements
- Technical skills: Familiar with Microsoft Office programs such as Excel and Word.
- Fluency in German and English
- Good sales and/or customer service skills from previous job experience
- Excellent communication skills, written & spoken in the required language
- Ability to work in a fast-paced environment
- Good team player with the ability to build and maintain strong relationships
- Word processing skills: Be able to type 25 WPM
- Full Training
- Basic Health insurance- following 6 months of employment
- Career Progression opportunities
- Gym packages included
- Relocation support
- In-house canteen serving different healthy food with affordable prices
- Monthly events
- Free on-site parking
- Staff discounts in over 50 local businesses
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