Location: Close to Duisburg or an international airport
We’re supporting a global technology business in hiring a Technical Support Engineer to join their international Technical Services team. This role is ideal for someone who enjoys hands-on technical work, problem-solving, and supporting customers across multiple regions.
What you’ll be doing
- Deliver technical support to new and existing customers using advanced WA systems
- Provide corrective actions online and on-site following customer issues
- Investigate product and assay-related problems and document findings
- Support pre-installation checks and assist with equipment installations
- Ensure systems run on the latest validated software updates
- Provide hotline support and produce clear, accurate documentation and reports
- Represent the company’s values, culture, and brand in every interaction
What you’ll bring
- Experience working within a manufacturing environment
- Hands-on experience working on automated warehouse equipment to a high technical standard
- Strong technical mindset with experience troubleshooting hardware/software issues
- Ability to communicate clearly with customers and internal teams
- Confidence working independently and managing irregular hours when needed
- Willingness to travel across EMEA and APAC for customer support
- Commitment to maintaining up-to-date engineering knowledge through training and development
Additional requirements
- Based near Duisburg or an international airport
- Comfortable with unplanned travel and on-call duties
- Open to supporting customers across multiple countries and time zones
Why this role stands out
You’ll join a global organisation known for innovation, high-quality engineering, and exceptional customer support. The team is actively working to improve gender balance across its technical functions, and all applicants are warmly encouraged.
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