IT On-Site Support for Munich

Remote work is NOT possible. German working permit is required.

The customer is a large European institution.

Position is ON-SITE in Munich-Germany and requires presence on a daily basis.

Review current Knowledge creation process
Share KM process best practices
Diagnose, troubleshoot and solve Hardware and Software issues
Ask customers targeted questions to quickly understand the root of the problem
Incident and Change management within a special period of time (SLA)
Run a diagnosis of the problem on the spot using an diagnostic tool
Install Desktop/laptop and printer devices
Replace defective parts and equipment if necessary
Assemble and install Video Conferencing systems (VICO)
Participate in planned changes, updates and moves by arranging equipment and transferring data
Provide prompt and communicate accurate feedback to client
Ensure all issues are properly logged and up to date in ticketing system
Prioritize and manage several open issues at one time
Follow up with clients to ensure their IT systems are fully functional after troubleshooting
Maintain good relationships with clients

Minimum of 2 years’ experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
Experience with e.g. Windows 10/11, Office 365, Windows Applications, Chrome, MS TEAMs, Adobe, etc.
Good understanding of computer systems (hard- & software), printers and VICO systems
Ability to diagnose, troubleshoot support and repair of desktop hardware
Vocational Education and communication skills
Good mastering of the English language, both written and verbal

Ability to work in an international organization (English communication skills are required)
German communication skills are nice to have
Ability to manage her- or him -self to solve complex problems
Team Player

Salary between 37 K Euro to 40 K Euro gross per year based on experience

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