WE'RE HIRING: SENIOR TECHNICAL LEAD / MANAGER!
Ready to take the lead in technical support and deliver outstanding customer experiences? Join Excis, a UK-headquartered global IT services company committed to innovation, collaboration, and service excellence.
What You'll Do
- Lead technical support activities and resolve complex IT issues.
- Provide advanced troubleshooting for Windows, Apple, and virtual operating systems.
- Support networking technologies, including TCP/IP, Microsoft Exchange, and Active Directory.
- Coordinate the acquisition, staging, and deployment of computers, printers, software, and peripherals.
- Proactively identify customer needs and recommend effective technical solutions.
- Manage projects, time, and resources while maintaining service quality in high-pressure situations.
- Maintain accurate support documentation, inventory, and customer records.
- Build strong customer relationships and ensure timely resolution of support requests.
What You Need
- 48 or more — as specified in the role requirements.
- Very good speaking, writing, and reading skills.
- Strong technical expertise and troubleshooting skills across Windows, Apple, and virtual operating systems.
- Solid networking knowledge, particularly TCP/IP, Microsoft Exchange, and Active Directory.
- Excellent communication, customer service, and people skills.
- Field experience supporting a variety of technologies and services.
- Strong analytical and problem-solving abilities.
- Excellent attention to detail, urgency, resilience, and a positive attitude.
- Ability to work collaboratively, manage competing priorities, and complete projects with minimal supervision.
- Professionalism and composure when handling high-profile or challenging situations.
- Customer Focus: Takes ownership of customer requests, communicates clearly, responds promptly, and consistently works to improve customer satisfaction.
- Analytical Problem-Solving: Anticipates potential issues, applies logical thinking, identifies root causes, and breaks down complex problems to find practical solutions.
- Technical Leadership: Proactively assesses support requirements, understands business needs, and recommends innovative solutions that add value.
Why Join Excis?
Be part of a global IT services team where technical expertise, collaboration, and customer satisfaction make a difference.
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