Design, implement, and govern ITIL-compliant service management processes under strict SLA and DORA guidelines.
Full-Time Rosenheim / Hybrid Professional Level
Role Responsibilities
- Design, implement, and govern ITIL-compliant service management processes (Incident, Problem, Change, and Release Management).
- Orchestrate operational handovers from development to managed services teams under strict SLA and DORA guidelines.
- Continuous monitoring of service operations KPIs, reporting on stability, and driving preventative incident mitigation.
- Technical coordinator and primary interface between customer IT units and external managed service desk providers.
Your Profile
- Proven track record in IT Service Management (ITSM) and operations within regulated or enterprise corporate settings.
- Certified in ITIL Framework (ITIL v4 Foundation or higher).
- Technical understanding of modern monitoring/observability tools and ticketing workflows.
- Professional communicator fluent in both German and English.
Application
Submit your CV, qualifications summary, and earliest start date directly to our recruitment team.
Reference projects across banking, platform business, and financial operations.
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