Position Summary
We have an exciting opportunity for you to join our team of Operation Support Agents.
Responsibilities
- Ensuring that customers' urgent packages get to the right place, on time.
- Answering incoming calls from customers in relation to shipment collection requests and delivery inquiries.
- Checking and investigating failed shipments deliveries or collections when needed; prioritising and reallocating any failed deliveries for the next day delivery.
- Entering data into our in-house tracking system.
- Running clear and effective communication and collaboration with the team, your manager, and other operations stations.
- Adhering to FedEx processes, procedures and controls, and regulatory requirements.
Qualifications
- Good communication and social skills.
- Ability to work in a fast-paced environment with strict timelines.
- Ability to manage own time effectively with attention to detail.
Benefits
- Attractive compensation package.
- Training to get you started and on-the-job learning opportunities.
- Extensive learning resources to further develop your skills and knowledge.
- Tuition Assistance Program (applicable for FedEx positions with a permanent contract).
- Employee Assistance Program for you and your family in difficult life situations.
- Employee reduced-rate shipping.
- Great career opportunities.
Die Vergütung erfolgt nach gültigem Flächentarifvertrag sowie der Regelungsabrede übertariflicher Leistungen.
Equal Opportunity Statement
We are an equal opportunity employer and we are committed to a diverse and inclusive workforce in which we provide growth opportunities for all.
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