Join our growing team in Munich and take your IT support career to the next level. This fully office‑based IT Support Specialist role offers the opportunity to work with cutting‑edge technologies and collaborate with international colleagues.
Responsibilities
- Administrate user accounts for network, e‑mail, and other applications.
- Provide support to end users on Medpace IT equipment and software applications including computer hardware, peripherals, copiers, fax machines, mobile phones, scanners, building security systems, environment monitoring systems, computer operating systems, and office applications.
- Identify, research, and resolve technical problems of IT equipment and software applications.
- Respond to IT tickets, telephone calls, e‑mails, and requests for technical support.
- Document, track, and monitor problems to ensure timely resolutions.
- Communicate and collaborate with regional/global IT team members.
Qualifications
- Bachelor’s Degree in Computer Science or Information Technology.
- Preferably 2+ years of experience in a help desk or IT support role.
- Experience with Exchange Server tools, Office 365, and other cloud‑based applications is a plus.
Benefits
- Flexible work environment.
- Competitive compensation and benefits package.
- Competitive PTO packages.
- Structured career paths with opportunities for professional growth.
- Company‑sponsored employee appreciation events.
- Employee health and wellness initiatives.
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