Analyze Academy completion rates and Stadium satisfaction scores to iterate on the training Catalog. Within 12 months, you will:
- Onboard and mentor new Trainers, teaching them how to turn platform features into compelling learning stories.
- Take full ownership of a recurring team pillar (e.g.,being the internal referral for complex solution training).
- Develop advanced toolkits and training paths based on the most successful client use cases.
The Skills Set:
- 3+ years of successful experience as a Trainer OR successful client-facing experience in Customer Success/Care
- You have excellent overall writing skills in a number of different styles/tones, and impeccable spelling and grammar in German, English, and French.
- You are recognized for your listening and teaching skills
- You express your ideas in a clear and concise manner, both in writing and orally
- You are proactive and prefer working in a strong results-oriented culture
- A past experience in the learning industry is a plus
- You have excellent overall writing skills in a number of different styles/tones, and impeccable spelling and grammar in German, English, and French.
- Enthusiasm for our working environment explained here: https://bit.ly/Convexity360L
What we offer:
- Compensation: Package includes base salary, a variable component and equity
- Benefits: Work From Home perks, 1 month parental leave for the second parent.
- Balance: Flexible hours, Total work from home possible anywhere in Germany
- Diversity, Equity, and Inclusion: We have 6 active ERGs including Mental Health, Environmental/Sustainability, Women, Parents, LGBTQIA2S+, and Ethnic Diversity. Each group has at least one executive team member serving as a member of the group, bringing greater awareness to each group’s activities and providing a quick path to impact
- Corporate Social Responsibility: Review our CSR Charter: 360learning.com/blog/corporate-social-responsibility-charter
- Culture: A framework that will help you make an impact - envision our way of working and our Convexity Culture: https://bit.ly/Convexity360L & find out more about the teams, product and processes https://bit.ly/42H1ggC
Interview Process:
- Phone Screen with our Talent Acquisition Manager
- Discovery Meeting with our LEC Coach
- Case Study Meeting with our LEC Coach and a member of the team
- Clarification Meeting with our Head of professional Services EMEA
- Culture Fit Meeting with our VP Global Professional Services
- Offer !
Who We Are
360Learning enables companies to upskill from within by turning their experts into champions for employee, customer, and partner growth. With our LMS for collaborative learning, Learning & Development teams can accelerate upskilling with the help of internal experts instead of slow top-down training. 360Learning is the easiest way to onboard and upskill employees, train customer-facing teams, and enable customers and partners–all from one place.
360Learning powers the future of work at 1,700 organizations. Founded in 2013, 360Learning has raised $240 million with 400+ team members across North America and EMEA.
Learning Includes Everyone.
In concert with our culture, 360Learning believes learning includes everyone and that means embracing the strengths of diversity, connectedness, and inclusion. Through conscientious efforts, our global footprint celebrates cultures, perspectives, and experiences from all over the world to support our platform that is built for all regardless of race, ethnicity, gender identity or expression, sexual orientation, religion, age, neurodiversity, disability status, citizenship, veteran status or any other aspect which makes an individual unique or protected by laws and regulations in the locations where we operate. Thus, 360Learning is proud to be an equal opportunity workplace, and we commit to continue this throughout our processes for recruitment, compensation, benefits, performance, promotion, and all other conditions and terms of employment.
We want to learn from and with you!
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.