IT & Security Operations Engineer (m/f/d)
Work arrangement: On-site
About the Role
We are seeking a proactive IT & Security Operations Engineer to support the security and reliability of our Frankfurt office.
As the primary local IT contact, you will implement security controls, maintain endpoint and access management systems, and support initial security incident response. You will also provide hands-on employee IT support and coordinate with headquarters and international technical teams.
Key Responsibilities
Security Operations
- Implement and maintain headquarters-issued security policies across local devices and systems.
- Deploy, monitor, and troubleshoot endpoint protection tools, including EDR and antivirus solutions.
- Support secure access through MFA, SSO, VPN, and network access controls.
- Act as the local first responder for security incidents, assisting with investigation, containment, and remediation.
- Document incidents, troubleshooting findings, and corrective actions, escalating complex issues to the appropriate teams.
IT Support and Infrastructure
- Resolve employee support requests involving Windows, macOS, Linux, user accounts, software, and conference room/AV equipment within defined SLAs.
- Diagnose wired and wireless network issues, including TCP/IP, Wi-Fi, VPN, DNS, and DHCP.
- Perform local hardware installation, rack-and-stack work, routine inspections, and equipment return or replacement coordination.
- Assist with cloud resource operations and use scripts to automate routine tasks.
- Collaborate with international teams to deliver consistent local IT services.
- Participate in scheduled after-hours standby and emergency response rotations.
Qualifications
- At least 2 years of relevant experience in on-site IT support, IT operations, or security operations, including hands-on work with security controls.
- Experience administering endpoint management tools such as Intune, SCCM, GPO, or MDM.
- Practical familiarity with EDR/antivirus, MFA, SSO, VPN, and network access controls.
- Strong networking fundamentals and experience diagnosing connectivity issues; familiarity with Wireshark.
- Ability to support Windows, macOS, and Linux environments.
- Ability to implement security policies and assist with initial incident triage and response.
- Basic scripting skills in PowerShell, Shell, or Python.
- Familiarity with AWS or GCP and zero-trust concepts.
- Professional proficiency in both English and Mandarin Chinese, with the ability to communicate technical issues clearly and collaborate effectively with local and headquarters teams.
- A service-oriented mindset, sound security judgment, and the ability to troubleshoot independently while escalating appropriately.
- A degree in Computer Science, Information Security, or a related field is advantageous; equivalent professional experience is welcome.
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