Position Summary:
We are seeking a skilled and dedicated L1–L2 EUC / Desktop Support Engineer to join Hexowa Technologies Ltd on a full-time, on-site basis in Munich, Germany. In this critical end-user computing and IT support role, you will be responsible for delivering high-quality on-site IT assistance, managing desktop and laptop hardware deployments, supporting Microsoft 365 environments, and troubleshooting complex hardware and software issues. The ideal candidate will bring proven end-user support expertise, strong Active Directory administration capabilities, and mandatory professional fluency in German (C1 level). If you possess a distinguished background in corporate desktop support and IT infrastructure maintenance, we invite you to apply.
Detailed Job Description:
As an L1–L2 EUC / Desktop Support Engineer at Hexowa Technologies Ltd in Munich, Germany, you will serve as the primary on-site technical contact for corporate end-user computing operations. Your daily responsibilities will encompass executing desktop and laptop hardware setups, provisioning Microsoft 365 accounts and applications, administering Active Directory user objects, and resolving tier-1 and tier-2 technical incidents. You will maintain IT asset inventories, coordinate with internal IT teams, and ensure rapid incident resolution and minimal downtime across local office users. Candidates are required to submit their updated resume via email to [email protected].
Key Responsibilities:
- Provide prompt, professional L1 and L2 on-site IT support for end-user computing environments and office staff.
- Execute end-to-end desktop, laptop, and mobile workstation setup, imaging, configuration, and physical deployment.
- Administer and troubleshoot Microsoft 365 / Office 365 suites, email provisioning, OneDrive, and SharePoint collaboration tools.
- Manage Active Directory user accounts, password resets, group policies, permissions, and domain security settings.
- Perform comprehensive hardware and software troubleshooting across Windows operating systems and peripheral devices.
- Log, track, triage, and resolve incoming IT support tickets and service desk requests efficiently.
- Assist with network connectivity troubleshooting, printer installations, and conference room AV equipment support.
- Maintain accurate IT hardware and software asset inventories and configuration documentation.
- Ensure strict adherence to corporate IT security policies, data protection guidelines, and compliance standards.
- Coordinate with regional IT infrastructure teams and third-party vendors for hardware warranty repairs and escalations.
Required Qualifications & Skills:
- Bachelor’s degree in Computer Science, Information Technology, or a related technical discipline.
- Minimum of 2+ years of professional experience in desktop support, end-user computing (EUC), or IT helpdesk roles.
- Strong technical proficiency in Windows operating systems and end-user hardware troubleshooting.
- Hands‑on experience with Microsoft 365 administration and Active Directory user support.
- Excellent analytical problem‑solving skills and a customer‑centric service orientation.
- Strong interpersonal and communication skills for effective cross‑functional collaboration.
- Mandatory language proficiency: German Language C1 required (written and spoken).
- Mandatory residency/work authorization: Ability to work on‑site in Munich, Germany.
Nice-to-Have Skills:
- Professional IT certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator, or ITIL Foundation.
- Prior experience supporting enterprise environments with strict security and compliance protocols.
- Familiarity with endpoint management tools (Microsoft Intune, SCCM, or Jamf).
- Basic understanding of TCP/IP networking, DNS, DHCP, and VPN client configuration.
- Immediate availability for local mobilization in Munich.
Application Information:
- Recruiter: Hexowa Technologies Ltd
- Contact Name: Recruitment Team
- Email: [email protected]
- Phone: +44 7454 751514
- Application URL: https://hexowa.com
- Salary/Rate: Competitive market rate
- Deadline: Immediate
- Notice Period: Immediate availability
- Contract Duration: Full Time / Permanent (On-Site in Munich)
Recruitment Pro Tip:
When applying for this L1–L2 EUC / Desktop Support Engineer position with Hexowa Technologies Ltd, ensure your resume explicitly highlights your German C1 language proficiency, your Microsoft 365 and Active Directory expertise, and your on‑site desktop support background.
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