Our client, a global IT consulting organization, are hiring a ServiceNow Architect - Employee Workflows to join the Germany team on a full-time basis. The successful candidate will play a key role in designing and delivering enterprise-scale digital service platforms, while also helping clients modernize service operations, optimize business processes and maximize the value of the ServiceNow platform.
Responsibilities
- Design and implement scalable ServiceNow solutions, with a focus on Customer Service Management (CSM), HR Service Delivery (HRSD) and digital workflow transformation.
- Define platform strategies and solution architectures that support long-term business objectives for both national and international clients.
- Lead the integration of ServiceNow into complex enterprise environments and provide architectural guidance for transformation and migration initiatives.
- Act as a technical lead within cross-functional project teams, supporting stakeholders across regulated sectors including government, utilities and energy.
- Drive innovation through the adoption of AI-enabled capabilities and automation tools to improve service delivery, user experience and operational efficiency.
- Collaborate with business and technical stakeholders to ensure solutions align with organizational goals and industry best practices.
Skillset
- Professional fluency in German and English.
- Degree in Computer Science, Business Informatics or similar.
- Proven experience in ServiceNow architecture, consulting or technical leadership positions.
- Strong expertise across the ServiceNow platform, particularly within CSM, HRSD, integration and transformation programs.
- Experience working within highly regulated environments such as public sector, utilities, energy or similar industries is advantageous.
- Familiarity with emerging ServiceNow AI capabilities and automation tools, including Now Assist is beneficial.
- ServiceNow certifications such as CSA, CAD, CIS-CSM or CIS-HRSD are desirable.
Benefits
- Flexible and hybrid working arrangements.
- Structured career development frameworks and leadership pathways.
- Access to extensive learning and certification resources.
- Comprehensive wellbeing and employee support programs.
- Competitive benefits package including mobility initiatives, employee discounts, pension contributions, and health-related benefits.
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