In this role, you take responsibility for managing our customers throughout the use and operational phase of our solutions—from the transition of a solution into operational use through to stable operations and continuous improvement.
You ensure that our solutions deliver the intended customer value over the long term, that customer requirements are brought into the organisation in a structured manner, and that operational topics are managed transparently. In doing so, you act as the central interface between customers, Sales, Program Management, Solution Architecture, Product Management, Engineering, and Technical Support.
Through your contribution, you strengthen the quality of our solutions, customer satisfaction, and the sustainable development of our customer relationships.
What is your Day to Day Mission:
Customer Management and Solution Support
You act as the central point of contact for contracting authorities, users, and other relevant stakeholders throughout the introduction, use, and ongoing operation of our solutions.
You organise and facilitate regular coordination formats, including working-level meetings, status meetings, and reviews.
Continuous Development of the Solution
You capture customer requirements, feature requests, and feedback in a structured manner, assess their relevance, and coordinate their internal prioritisation.
Together with Solution Architecture, Product Management, and Engineering, you translate customer needs into concrete actions.
You systematically feed operational insights into the continuous development of products, solutions, services, and support concepts.
You contribute to the development and refinement of ConOps, operating models, training approaches, and support concepts.
Reporting and Documentation
You are responsible for regular customer reporting covering status, usage, risks, outstanding actions, and agreed performance indicators.
You ensure that customer-related information, decisions, requirements, and actions are documented centrally and transparently.
Interface & StakeholderManagement
You coordinate collaboration between Sales, Program Management, Solution Architecture, Product Management, Engineering, and Technical Support.
You actively manage expectations regarding scope, further developments, dependencies, and timelines.
You work closely with Key Account Management and Sales to identify opportunities for extensions, capability growth, and follow-on business at an early stage and provide the required subject‑matter support.
What you bring to the team:
A university degree in business, engineering, computer science, aerospace, or a comparable qualification
Professional experience in Customer Success, Solution Management, Project Management, or technically oriented customer support
Ideally, knowledge of unmanned systems, C2 or mission management systems, robotics, IoT, or software‑based platform solutions
Confidence in using common tools such as Jira, Confluence, NetSuite, HubSpot, Power BI, or comparable reporting tools
Why Quantum-Systems:
Our benefits:
Corporate Benefits: Your opportunity for attractive offers and discounts from well‑known suppliers and brands, e.g. Adidas, Apple, Expedia.
About us:
Quantum Systems is a leading European deep‑tech company for unmanned systems across air, land and maritime domains. We develop and scale integrated hardware, software and AI‑powered solutions for mission‑critical operations.
At Quantum Systems, you’ll work alongside experts across disciplines, take ownership from day one and help turn ambitious ideas into technology with real‑world impact. We move fast, think beyond boundaries and give our teams the space to shape what comes next.
The Future is Unmanned - But the responsibility is not.
Our commitment:
We are an open‑minded company that not only values diversity, but actively promotes it. Regardless of gender, age, ethnic origin, religion, sexual orientation or disability, we firmly believe that the diversity of our employees is an essential part of our success.
At our company, every voice is heard and every perspective is valued. We believe that our differences enrich us and help us to find creative solutions and generate innovative ideas. We pride ourselves on creating an inclusive work environment where all employees can reach their full potential.
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