We are seeking a detail-oriented and customer-focused Customer Service Representative to support our Sales team.
This role is responsible for the accurate entry, processing, and day-to-day ownership of Sales Orders within the company’s ERP system. The ideal candidate will serve as a key point of contact for order-related communication, ensuring timely processing, accurate data entry, and proactive coordination between customers, sales, and internal departments. Fluency in Mandarin is required to effectively support Mandarin-speaking partners.
Key Responsibilities
- Accurately enter and maintain Sales Orders in the ERP system
- Review purchase orders for accuracy, pricing, and terms before entry
- Manage order acknowledgements and confirmations
- Track order status, delivery timelines, and fulfillment progress
- Communicate with customers regarding order updates, changes, or issues
- Coordinate with sales, operations, logistics, and finance to resolve discrepancies
- Maintain organized and accurate customer records within the ERP system
- Support Sales Management with reporting and order-related data as needed
- Ensure compliance with company policies and internal controls
Qualifications & Skills
- Fluency in Mandarin (written and spoken) required
- Proficiency in English required
- Experience with ERP systems (SAP, Oracle, NetSuite, or similar preferred)
- Strong data entry accuracy and attention to detail
- Excellent communication and organizational skillsAbility to manage multiple priorities in a fast-paced environment
- Customer-focused mindset with strong problem-solving abilities
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