Customer Support Specialist
As a Customer Support Specialist, you support our customers in their day‑to‑day work with Impower. You help them understand the product, resolve issues efficiently, and ensure a smooth and reliable user experience. You also work closely with Product and Engineering teams to continuously improve the platform based on real user feedback.
Your mission
- Handle customer inquiries via ticketing systems in a structured, reliable, and timely manner
- Support users in understanding and effectively using our software in their daily workflows
- Analyze and resolve product‑related issues, escalating complex cases when necessary
- Communicate clearly and professionally with customers in German, ensuring a high‑quality support experience
- Contribute to the creation and maintenance of help center articles, guides, and support materials
- Collaborate closely with Product and Engineering teams to report bugs and share customer feedback
- Continuously identify recurring issues and contribute to improving support processes and product usability
Your profile
- Experience in customer support or a customer‑facing role, ideally in a SaaS or tech environment
- Strong problem‑solving skills and a genuine interest in helping users
- Fluent German and very good English skills (both written and spoken)
- Ability to quickly understand complex systems and explain them in a simple, structured way
- Independent, reliable, and well‑organized working style
- Nice to have: background in business, real estate, or basic accounting knowledge
Why us?
- A key role in ensuring a high‑quality customer experience for a growing product
- Close collaboration with Product and Engineering in an international team
- Structured onboarding into product, processes, and industry
- Hybrid work model with flexible remote options
- Modern equipment with free choice of hardware
- Remote within Germany
- Additional benefits such as private health insurance, sports programs, and regular team events
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