We are looking for an experienced **Service Manager** to manage and continuously improve IT services and ensure high service quality for customers.
Key Responsibilities
- Manage IT services based on **SLAs, service KPIs, quality, availability, and performance**.
- Prepare and manage **Service-Level Reports** and conduct regular service review meetings.
- Coordinate **Incident, Problem, Change, and Release Management**.
- Coordinate **Root Cause Analysis** and drive continuous service improvements.
- Advise customers on **Cloud and IT operations** and identify improvement opportunities.
- Coordinate customer onboarding and transition of new services into operations.
- Ensure effective communication between customers and technical teams.
- Manage service-related escalations and ensure timely resolution.
Requirements
- Minimum **2 years of experience** in IT Service Management.
- Experience with **Incident, Problem, Change, and Release Management**.
- Strong knowledge of **ITIL and SLA Management**.
- Experience with **Cloud technologies and DevOps processes**.
- Strong customer service and consulting skills.
- Ability to manage multiple tasks in a structured and solution-oriented manner.
- **German language proficiency at C1 level**.
- Willingness to travel for customer meetings.
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