Customer Success Manager (m/w/d)
TraceGains, a Veralto company, is headquartered in Broomfield, Colorado. We connect people and information so teams can work smarter. As a global technology company, we provide networked innovation, quality, and compliance solutions to consumer brands that want to reduce supply‑chain risk, speed up business processes, and take control of data.
Reporting to the Senior Director of Professional Services Delivery, the Customer Success Manager will work directly with TraceGains customers in the UK and Europe to ensure they are successfully onboarded, implemented, and retained. This remote opportunity is available to candidates located in Germany, Austria, the Netherlands, or Belgium.
Typical Day
- Lead onboarding and implementation—guide customers through setup and integration while setting clear expectations.
- Drive product adoption—help customers unlock the full potential of TraceGains solutions.
- Act as a trusted advisor—serve as the customer’s advocate and collaborate with internal teams including R&D, Sales, Marketing, and Finance.
- Develop proactive account strategies—identify opportunities to improve satisfaction, retention, and long‑term success.
- Build lasting relationships—engage with stakeholders from end users to executive sponsors.
- Resolve challenges quickly—act as an escalation point and ensure timely issue resolution.
- Contribute to continuous improvement—share insights and ideas that enhance processes and customer experience.
- Take on additional projects—support initiatives that drive innovation and growth.
Essential Requirements
- Bachelor’s degree (B.S. or B.A.).
- 3–5 years of client‑facing experience in Customer Success, Account Management, or Consulting.
- Proficiency in German (preferred) and written and spoken English.
- Proven ability to manage onboarding and implementation—experience in SaaS environments is highly desirable.
- Customer‑first mindset—skilled at building trust and delivering experiences.
- Analytical and problem‑solving skills—able to identify issues and propose effective solutions.
- Industry knowledge—experience in Food & Beverage or Supply Chain is a plus.
- Collaborative team player—adaptable, positive, and eager to learn and grow.
- Travel flexibility—up to 10% for customer visits, events, and networking (may include overnight stays).
Company
TraceGains is proud to part of the Product Quality & Innovation segment of Veralto (NYSE: VLTO), a $5B global leader dedicated to ensuring access to clean water, safe food and medicine, and trusted essential goods. When you join Veralto’s vibrant global network of 16,000 associates, you join a unique culture and work environment where purpose meets possibility. Together, we’re Safeguarding the World’s Most Vital Resources™ and building rewarding careers along the way.
At Veralto, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
Unsolicited Assistance
We do not accept unsolicited assistance from headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at any of the Veralto companies, in any form without a valid, signed search agreement in place for the specific position, approved by Talent Acquisition, will be deemed the sole property of Veralto and its companies. No fee will be paid in the event the candidate is hired by Veralto and its companies because of the unsolicited referral.
Other Role Information
Seniority level: Mid‑Senior level
Employment type: Full‑time
Job function: Other
Industries: Software Development