Smartedge’s Client is looking for an individual to help with their Field Tech Senior Associate/ Desktop Support Engineer
Overview
Role Name : Field Tech Senior Associate/ Desktop Support Engineer
Role Type : Contract
Job Description
- Executive Field support role will be performing all client service actions that are delivered at the customer’s desk.
- These include: Break Fix, Desk Side Support, IMAC’s, etc. Responsibilities include performing moderate-to-complicated configuration and repair of desktop/notebook computer equipment, low-to-moderate moderate troubleshooting of technical / software issues on desktop/notebook computer equipment.
- This role combines good level technical skills with an emphasis on the delivery of a high level of customer service.
- Responsible for on-site and/or remote installation, implementation, maintenance, troubleshooting and/or repair of desktops, notebooks, printers, and associated peripherals.
- Serves as company liaison with customer on administrative and technical matters.
- Reviews, troubleshoots and approves operational quality desktops, notebooks, printers, and associated peripherals.
- Installs, maintains and optimizes desktop /notebook configurations at customer sites.
- Diagnoses and resolves product performance problems.
- Performs maintenance and repair services.
- Ensures customer satisfaction by advising customers on preventive maintenance and configurations which may impact product performance.
- Instructs customers in the operation and maintenance of the system.
If this sounds like a role you would be interested in or if you know someone in this field.
Connect with me or email me at [email protected]
Alternatively, you can call me on Tel: 44 2035002132
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