Do you want to do work that matters, alongside supportive leaders who will help you grow faster than you ever thought possible? Are you a creative problem-solver who is energized by challenges? You’ve come to the right place.
YOUR IMPACT
You will lead a talented local team of IT professionals dedicated to delivering a frictionless, concierge-level technology experience to our colleagues. You will collaborate closely with office leadership, local stakeholders, and global product teams to bridge the gap between local user experiences and McKinsey’s enterprise-scale global technology initiatives. You will be at the intersection of people leadership, operational excellence, and hands-on enablement. Your responsibilities will span across several key pillars: People Leadership & Team Development: You will coach, mentor, and inspire a high-performing IT team. You are responsible for cultivating an inclusive, collaborative culture rooted in a strong service mindset and professional growth. You will deliver actionable feedback, drive capability building (from advanced troubleshooting to concierge-level customer care), and manage workforce scheduling to ensure seamless coverage. Operational Excellence & Service Delivery: You will take full ownership of daily support operations and equipment provisioning. Utilizing data-driven insights (via platforms like ServiceNow), you will monitor service quality, manage ticket queues, and proactively identify opportunities to simplify processes. When complex tech issues arise, you will serve as the primary escalation point, coordinating with global Help Desks, vendors, and engineering teams to drive rapid resolution. Colleague Experience & Technology Enablement: You will build trusted-advisor relationships with local office leaders and colleagues. You will guide your team to turn everyday support interactions into opportunities for technology enablement, fostering curiosity and accelerating the local adoption of emerging firm technologies, including generative AI-enabled productivity tools. Asset Lifecycle & Supply Logistics: You will oversee end-to-end equipment provisioning, inventory planning, and asset tracking. You will ensure flawless warehouse management, track stock availability against business demand, coordinate with regional vendors, and enforce compliance standards for data security and asset recovery. Strategic Change Leadership: You will partner with regional and global tech hubs to pilot and deploy new services. You will translate local frontline feedback into actionable suggestions for global teams, helping your team navigate and adopt new tools and global operating standards.
YOUR GROWTH
You are someone who thrives in a high-performance environment, bringing a growth mindset and entrepreneurial spirit to tackle meaningful challenges that have a real impact. In return for your drive, determination, and curiosity, we’ll provide the resources, mentorship, and opportunities to help you quickly broaden your expertise, grow into a well‑rounded professional, and contribute to work that truly makes a difference.
When you join us, you will have:
- Continuous learning:Our learning and apprenticeship culture, backed by structured programs, is all about helping you grow while creating an environment where feedback is clear, actionable, and focused on your development. The real magic happens when you take the input from others to heart and embrace the fast-paced learning experience, owning your journey.
- A voice that matters:From day one, we value your ideas and contributions. You’ll make a tangible impact by offering innovative ideas and practical solutions, all while upholding our unwavering commitment to ethics and integrity. We not only encourage diverse perspectives, but they are critical in driving us toward the best possible outcomes.
- Global community:With colleagues across 65+ countries and over 100 different nationalities, our firm’s diversity fuels creativity and helps us come up with the best solutions. Plus, you’ll have the opportunity to learn from exceptional colleagues with diverse backgrounds and experiences.
- Exceptional benefits:On top of a competitive salary (based on your location, experience, and skills), we provide a comprehensive benefits package to enable holistic well-being for you and your family.
YOUR QUALIFICATIONS AND SKILLS
- Bachelor’s degree in Computer Science,
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