It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business.
DUTIES AND RESPONSIBILITIES
- Provides senior leadership to drive strategic vision for Aligned’s datacenters, including Critical Facilities Operations, Preventative Maintenance, Commissioning, Infrastructure, Service Delivery, Security, Logistics, and Safety on a Senior level.
- Manages Campus operations of the 24x7 Datacenter environment.
- Identifies and implements critical metrics necessary to manage and monitor the performance of overall operations including, but not limited to, capacity, availability, budget, and inventory.
- Oversees all electrical and mechanical infrastructure such as UPS systems, generators, fire suppression systems, BMS, and HVAC systems Has responsibility for meeting established Service Level Agreements (SLAs).
- Ensures that all work performed within the Datacenter is done to high quality and without impact to any internal/external customers.
- Oversees requirements and delivery of services provided by Operations, Security, and Safety.
- Drives maximum potential of these functions to provide exceptional services to clients and employees.
- Oversees and supports the level 5 commissioning, operations, and maintenance of all Datacenter mission critical infrastructure in order to achieve 100% availability.
- Manages Datacenter facility expansion and consolidation.
- Manages, coaches, and develops management team performing Datacenter operations.
- Manages and leads vendor relationship to maintain day to day operations and strategic goals for Datacenter Operations SLA’s and deliverables.
- Works with current vendor stakeholders and partners to develop and deliver strategic plans.
- Oversees all Datacenter vendor contracts, streamlining services required and optimizing overall costs.
- Will work closely with all strategic supply chain vendors to ensure Aligned’s lean management strategies and continuous innovation and process improvement are fully implemented.
- Evaluates and mitigates risk on new and existing programs within datacenter program governance.
- Develops opportunities for cross-team effectiveness and remove organizational barriers for strong teamwork, collaboration, and excellent service delivery.
- Drives Aligned’s Sustainability Strategy and creates a program to improve the efficiency of the Datacenter operations.
- Engages in improvement projects, which often requires reaching out to a variety of support teams and driving them from conception to completion.
- Manages budgeting and forecasting, planning, deployment, incident and problem management, change management.
- Maintains documentation and diagrams capturing all essential parameters of Datacenter operations.
- Defines policies, procedures, and standards related to performance, capacity, availability, continuity, and security.
- Creates and delivers presentations to leadership team, company meetings, and conferences.
- Will meet all customer service levels and power utilization efficiency commitments and take an active role in on-going customer interaction.
- Participate in customer service review discussion and various ad-hoc meetings related to Datacenter management issues.
- Manages customer service orders and remote hand requests.
- Supervise local change management processes including the review and approval of all Method of Procedures (MOPs) for maintenance and one-time/emergency repair events in coordination with onsite personnel, contractors, and customers.
- Ensure compliance with all safety procedures as well as utilization of personal protective equipment (PPE).
- Respond quickly and appropriately to emergency situations (i.e., fire, evacuation, equipment failure etc.) and any customer concerns.
- Ensures inventory control programs/purchase parts and supplies are maintained.
- Ensure compliance with applicable codes, requisitions, government agencies and AE directives as relates to building and critical environment operations.
- Operational Roles may also apply as necessary.
QUALIFICATIONS
- Bachelor’s degree preferred with 10 years’ experience or minimum of 12-15 years of related experience in lieu of degree.
- Ability to comprehend, analyze, and interpret complex project documents, AutoCAD, Visio, and PDF documents.
- Ability to project and time manage effectively.
- Ability to develop operational standards, project tracking, and management documents.
- Ability to effectively respond, verbally or written, to sensitive issues, complex inquiries, or complaints.
- Ability to make effective presentations and respond to questions from groups of managers, clients, customers, and the public.
- Requires a high level of commitment to customer service, whether co-workers or clients.
- Requires in-depth knowledge of all applicable rules, laws, codes, regulations, and ordinances in performing data/communications and MEP projects.
- Ability to estimate cost of client installations and other assigned projects.
- Cost tracking for all projects.
- Knowledge of Purchase Order Requests process and invoice tracking.
- Develops appropriate RFP processes in addition to development of operating and capital budgets.
- Ability to analyze and solve problems involving several options with limited information.
- Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form and to work independently.
- Demonstrate ability to work well under pressure with a proactive approach to unusual occurrences.
- Requires good organizational skills, attention to detail and an openness to new ideas and procedures.
- MSOffice applications. i.e., Excel, Outlook, Word, and PowerPoint.
- Occasional travel will be required for training and meetings.
When you join Aligned, you’re joining a passionate and positive team where every voice matters. We are committed to fostering a diverse, gender-equal, and inclusive workforce, extending to our military veterans to whom we owe so much. If you’re interested in becoming a valued member of an infrastructure technology company driven by innovation, the needs of our customers, social value creation, and responsible stewardship of our planet.
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