Your Role
As our Project Manager for Customer Operations & Deployment, you own the journey from signed contract to system running live at the customer site. You track every milestone, keep all customers informed, and flag risks before they become problems.
What You'll Actually Do
- Project Planning & Delivery: Own deployment projects end to end, from kickoff to go live, setting timelines, defining milestones, and ensuring alignment.
- Customer Communication: Act as the face of sewts, proactive and clear, providing updates before customers ask.
- Cross‑functional Coordination: Bridge engineering, field technicians, and customers, ensuring the right people have the right information when needed.
- Budget & Resource Tracking: Monitor costs, capacity, and timelines; flag risks early and find solutions proactively.
- On‑site Presence: Travel to customer sites for commissioning, handovers, and critical escalations.
- Process Building: Identify systemic issues across projects; create better templates, playbooks, and processes as we scale.
- Documentation & Reporting: Maintain project records to accelerate future deployments and improve the product.
Who You Are
- 2+ years of project management, operations, or a customer‑facing technical role in industrial, robotics, automation, or a comparable environment.
- Master’s degree or equivalent in engineering, mechatronics, robotics, or a related field.
- Structured and organized, able to manage multiple live projects simultaneously.
- Confident presence with customers; able to build trust, set expectations clearly, and stay calm under pressure.
- Comfortable working without a playbook; able to design processes that others will follow.
- Fluent in English; German is a plus.
- Willing to travel 25–50% across Europe.
Nice to Have
- Familiarity with robotics, automation, or industrial hardware.
- Experience with project management tools.
- Background in customer operations at a tech or hardware company.
- Valid driver’s licence (Class B).
Why This Role
- Your work has direct, visible impact; on‑time deployments and happy customers are the metrics that matter.
- You work with technology that has never existed before: physical AI doing what robots couldn’t.
- You have real ownership from day one: your projects, your customers, your responsibility.
- A team that moves fast, decides quickly, and trusts you to get things done.
- Grow with us as we scale across Europe; the operations team is central to that expansion.
Setup & Benefits
- Competitive salary plus VSOP participation.
- Learning budget and fast‑growth environment.
- Deutschlandticket, EGYM Wellpass, and specialty coffee in the office.
- Flexible working setup.
- Regular team events, high trust, low bureaucracy.
Reality Check
Deployments slip. Customers may raise escalations. Technicians may need support. Three things can go wrong at once and you will often be the first point of contact.
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