Compensation: Indicative monthly salary of €3,000–€3,450, subject to final confirmation
About the Role
We are seeking customer-focused and reliable Customer Service Representatives to support customers through phone, live chat, and online ticketing channels.
This role is ideal for candidates with strong German communication skills, a service-oriented mindset, and the ability to handle customer inquiries professionally. Candidates from different customer-facing backgrounds are encouraged to apply.
Key Responsibilities
- Respond to customer inquiries through hotline, live chat, and online ticketing systems.
- Provide clear and professional assistance with general product and service questions.
- Record customer inquiries and follow up on cases in a timely manner.
- Identify customer issues and coordinate with relevant teams when further support is needed.
- Maintain accurate records of customer interactions and case updates.
- Deliver a positive and consistent customer experience.
Qualifications
- German proficiency at C1 level or above preferred; strong B2-level candidates may also be considered.
- Good verbal communication skills and confidence in handling phone-based customer interactions.
- Customer service experience in a call center, contact center, online support, retail, hospitality, or other customer-facing environment is an advantage.
- Comfortable using computers, online communication tools, and customer service systems.
- Patient, reliable, and able to handle routine inquiries with professionalism.
- Recent graduates and entry-level candidates are welcome to apply.
- Must be able to work on-site in Frankfurt, Germany.
What We Offer
- A structured customer support role in an international environment.
- Opportunities to develop customer communication and service operations skills.
- Exposure to online customer support tools and service processes.
#J-18808-Ljbffr