Axiom Technologiesis a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.com.
We are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/ on-call assistance to end-users within the organization’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.
JD & Key Responsibilities:
- Good working experience with ServiceNow, BMC, or any other ITSM tools.
- Good exposure on SLA adherence for Desktop Support tickets.
- Hands-on experience in Windows 10 & 11 imaging (PXE boot, flash drive installation methods)
- Windows migrations process Windows 10->11
- Should be familiar with SCCM / Intune, Active Directory, BitLocker and other endpoint tools.
- Perform software installation, updates, and troubleshooting
- Install and troubleshoot Antivirus, Zscaler, Global Protect, Citrix etc.
- Provide printer support - installation, configuration, and issue resolution
- Handle LAN & Wi-Fi related issues.
- Coordinate with Dell and HP vendors for hardware break-fix activities
- Support Office 365 tools - Outlook, OneDrive, Teams, Word, Excel (installation, configuration & troubleshooting).
- Familiar with office licenses E1, F1, E3, E5 etc.
- Provide MDM support for iPhones and iPads.
- Basic knowledge of virtual desktop environments (VDI).
- Level 1 support for network devices Switch, Router, Modems, Links, Access points.
- VIP User support / Executive support.
- Escalate the tickets to other resolver L2/L3 support teams on time to conclude the issue resolution with in the SLA.
- Mobile Device Management with iphone & ipad - both Corporate & BYOD assets.
- SLA & KPI’s compliances
- Instrument connected PC support.
Working Conditions:
On-site support may be required. Occasional lifting of equipment (up to 25 lbs). Flexible schedule or after-hours support may be needed during maintenance windows or emergencies.
Job Category
Technical
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