We are looking for a customer service professional to support Chinese clients expanding into the European market. In this role, you will be the trusted point of contact for our clients' European operations teams, ensuring service excellence and long-term partnership success.
Key Responsibilities
- Client Relationship Management: Maintain and strengthen relationships with clients' European operations teams, driving customer satisfaction and long-term partnership retention.
- Cross-Functional Coordination: Act as the liaison between clients and internal teams — warehousing, transportation, delivery, and systems — coordinating resources to ensure timely response and resolution of client requirements.
- Business Reviews & Continuous Improvement: Conduct regular business reviews with clients' European operations teams to jointly optimize operational processes and continuously improve efficiency in daily operations and exception handling.
- Business Operations Support: Operate business systems on behalf of clients, resolve order exceptions, verify logistics tracking information, and manage abnormal incidents such as lost or damaged goods.
What We're Looking For
- 3-5 years of experience in logistics, supply chain, customer success, or a related field — recent graduates are welcome to apply
- Strong client-facing communication skills, with the ability to build trust across cultural and organizational boundaries
- Solid problem-solving ability and a process-improvement mindset
- Ability to coordinate multiple internal stakeholders and deliver results under time pressure
- Fluent in Chinese and English; additional European languages a plus
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