Germany EV Charging equipment HBO MBO 2-5 years of experience
Join Alfen as a Technical Support Engineer in Germany! Take on a pivotal role in optimizing field operations and delivering essential support. Leverage your expertise to advance our sustainable energy initiatives and enhance your career with us!
What will you do?
As a Technical Support Engineer at Alfen, you will play a crucial role in enhancing and streamlining our field operations and support processes, specifically focused on EV Charging Equipment (EVCE) . Your responsibilities include coordinating service activities, offering first-line technical support, and driving continuous improvement initiatives. You will collaborate closely with technicians, clients, and internal teams to ensure a smooth and efficient service experience.
Your contributions will directly support Alfen's mission to accelerate the energy transition through innovative and reliable EV charging solutions.
Your tasks and responsibilities will include:
- Handling and documenting incoming service tickets and technical inquiries from customers, end-users, and field technicians.
- Providing remote (phone/email) technical support, and when necessary, coordinating service visits with a tailored action plan.
- Supporting field technicians in both domestic and international locations.
- Verifying completed work administratively and assisting with billing and invoicing processes.
- Evaluating warranty claims in combination with root cause analysis and preparing billing advice.
- Categorizing service orders for reporting purposes and translating incidents into structural product issues.
- Drafting root cause analysis reports and submitting data-driven product or process improvement suggestions.
- Coordinating with technicians and service coordinators regarding on-site activities.
- Engaging with customers, partners, and field service providers as needed.
- Collaborating with fellow Technical Support Engineers to share knowledge and define best practices.
- Supervising junior team members or interns.
What are we looking for?
We are looking for a skilled technical support professional with a proactive, hands-on approach. Someone who thrives in a dynamic environment and communicates effectively with a wide range of stakeholders. You bring structure, ownership, and an eagerness to support the growing demand for EV charging infrastructure. You have:
- Completed training in an electrical engineering profession
- Relevant professional experience in the field of electromobility.
- Strong written and verbal communication skills in German and English.
- The ability to work independently while maintaining a collaborative mindset.
- Available to work in the office in Ratingen.
What do we offer?
At Alfen, we provide an independent, responsible role with room for creativity, innovation, and entrepreneurship. Furthermore, we offer:
- A competitive salary (as a Technical Support Engineer)in line with market standards.
- A dynamic position in a fast-growing company focused on the energy transition.
- A welcoming, open, and family-like working atmosphere with team-building activities.
- Comprehensive equipment, including a mobile phone and laptop.
- Regular opportunities to unwind and recharge.
- A collaborative work environment with motivated colleagues.
- Flexibility with remote work options, with the German branch located in Ratingen.
Where will you work?
You will be part of Alfen's Field & Support Department, focused on optimizing service processes and technical support for EV charging solutions. As a member of this team, you will help ensure high-quality service and efficient field operations as we expand across Europe. Alfen stands at the forefront of the energy transition with innovative in-house developed products and system integration expertise-making it the perfect environment for professionals driven by purpose and progress.
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